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Apple Store 接待顾客的五步走


据说 Apple Store 接待顾客遵循 A-P-P-L-E 五步走的原则:

  • Approach customers
  • Probe politely
  • Present a solution
  • Listen for and resolve issues or concerns
  • End with a fond farewell

— Carmine Gallo 《Apple Magazine》 2015 #210
服务业就该这么干!